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Worldwide family travel insurance
Off on summer holiday or want extra peace of mind during that ski trip? We’ve got you covered.
When you’re on Plum Max, trip cancellations, medical emergencies and other travel mishaps are sorted for you and your family.
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See what’s covered
Worldwide protection for you and your family
Medical emergency expenses
Up to £1,000,000
Up to £1,000,000, including £250 for emergency dental. Medical and dental expenses are excluded in the UK.
Cancellation
& curtailment
Up to £5,000
If you can't go on trip or if you need to come back home earlier.
Baggage, money and travel documents loss
Up to £1,500
Baggage up to £1500 per trip. Travel documents up to £200 and up to £100 on cash per adult (up to £50 under 16 years old)
Baggage and travel delays
Up to £60/hour
Delays of minimum 4 hours, up to £40 per hour for flight delay. Up to £60 per hour for baggage delay.
Personal liability
Up to £500,000
Up to £500,000 if you're legally responsible for damage or injury towards a third party.
Accidents on transport
Up to £250,000
Up to £250,000 if you're seriously injured while traveling with public transport
Medical and travel assistance services
No limit
Provided by SOS International (no limit, no excess)
Legal expenses
Up to £10,000
Up to £10,000 towards legal help in case you need to claim against a third party.
Excess applies to some coverages. For all details related to the coverage and its exclusions, please read the
terms & conditions
and the
Insurance Product Information Document
.
What you need to know
Making a claim
Claims must be made as soon as possible and at the latest within 30 days of the incident.
You must provide all documents required to assess your claim.
Coverage requirements
Your trip must start and finish in the UK within 90 consecutive days.
Maximum 180 travel days covered in any 12 months.
Your Plum Max membership must be valid and paid without interruption from the booking of the trip, until the end of the trip.
Medical exclusions
You won't be covered if travelling against medical advice.
Pre-existing medical conditions are not covered.
Need medical assistance while travelling?
Emergency Medical and Travel assistance Services are available 24 hours a day from International SOS. Please call
+44 207 939 8524
How to make a claim
To raise a claim, just fill in our online form.
What you need:
Your insurance policy number we emailed you when you subscribed. Any supporting documents related to your claim (e.g. receipts, medical reports).
After submission, Qover’s claims handling team will email you about next steps.
Questions?
Read our
FAQs
and
terms & conditions.
You can find Qover's privacy policy
here.
Make a claim
Request a travel certificate
Travelling soon and need a travel certificate?
If you need proof of travel for a visa application, organised trip or any other reason, you can easily request one by
filling out this form
.
Raise a claim
About Qover
2025 Qover SA/NV – RPM 0650.939.878 – FSMA 0650.939.878 All rights reserved.
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Qover S.A. - Customer Service
Rue du Commerce, 31
1000 Brussels - Belgium
Qover's UK branch
8 Northumberland Ave
London WC2N 5BY
